General Terms and Conditions (including information for customers)

1. Applicability
2. Offers, service descriptions
3. Order process, conclusion of the contract
4. Prices, delivery costs
5. Delivery, product availability
6. Terms of payment
7. Retention of title8. Product warranty, guarantee
9. Liability
10. Storage of the contract itself
11. Closing remarks

1. Applicability

1.1. The business relationship between [please insert: DemoShop Ltd, owner: Tom Template, 1 Template Street, Post Code Template City] (hereinafter referred to as the “vendor”) and the customer (hereinafter referred to as the “customer”) is exclusively governed by the following General Terms and Conditions in the version valid at the time of order placement.

1.2. Please address any questions or complaints to our customer service department, info@digital-pinball.com.

1.3. These General Terms and Conditions deem a consumer to be any natural person who completes a legal transaction for purposes that are for the most part not attributable to any professional activity of either a commercial or self-employed nature they engage in (as defined in § 13 BGB).

1.4. Neither the customer’s own terms and conditions nor any other terms and conditions that deviate from these General Terms and Conditions will be honoured unless the vendor expressly consents to the validity thereof.

2. Offers, service descriptions

2.1 The display of products in the online shop is to be equated with an invitation to place an order and not a legally binding offer. Service descriptions included in catalogues or on the vendor’s websites are not to be equated with either a promise or a guarantee.
All offers are valid “as long as stocks last” unless otherwise stated in the respective product description. Errors excepted.

2.2 Sharpin Pinball only sells the hardware product. Games are available on the Google App Store. While some of the listed games are free, others require payment. The availability of the games depends on the publisher of the apps. They might change it at any time. Sharpin Pinball is not associated with Google Play or any App on the Google Play Store. All trademarks, logos and brand names are the property of their respective owners. All company, product and service names used in this website are for identification purposes only. 

3. Order process, conclusion of the contract
3.1. The customer is free to select the products of their choice from the vendor’s product range and gather them together in a so-called “basket” using the [Add to basket] button. The customer can then proceed to their basket and amend their selection as required, for example by removing a product from the basket. Once they are happy with their selection the customer can proceed to the final step in the order process using the [Proceed to checkout] button.

3.2. When the customer clicks the [Place order (payment will be taken)] button they make a binding request to buy the goods currently in their basket. Prior to order placement the customer is able to view and amend their order data at any time and can also use their browser’s “Back” function to return to their basket or abort the order process. Essential entries are marked with an asterisk (*).
3.3. The vendor responds by emailing the customer an automatic confirmation of receipt; the email recapitulates the order placed by the customer and can be printed using the “Print” function (order confirmation). The automatic confirmation of receipt only documents the receipt of the customer’s order by the vendor and is not to be equated with order acceptance. A binding purchase contract is only deemed to be concluded if the vendor dispatches or hands over the product ordered to the customer within 2 days or confirms the dispatch of the product ordered within 2 days by sending the customer a second email, order confirmation or an invoice.

3.4. If the vendor offers an advance payment option the contract is deemed to be concluded at such time as the customer provides their bank details and fulfils the payment request. If, despite being due and despite the customer being sent a reminder, payment is not received by the vendor within 10 calendar days of the sending of the order confirmation, the vendor is entitled to withdraw from the contract, thus rendering the order invalid and in turn freeing the vendor from their obligation to supply. At this point the order is considered to have been brought to a conclusion with no further consequences for either the customer or the vendor. Products for which advance payment is offered can therefore be reserved for a maximum of 10 calendar days.

4. Prices, delivery costs

4.1. All prices indicated on the vendor’s website are inclusive of statutory value-added tax (VAT) at the valid rate.
4.2. The vendor charges delivery costs in addition to the prices indicated. Delivery costs are clearly explained to the customer on a separate webpage and during the order process itself.

5. Delivery, product availability
5.1. If the customer selects advance payment delivery will occur further to receipt of the invoice amount.

5.2. The vendor is entitled to withdraw from the contract if, at the fault of the customer, delivery of the goods fails despite three delivery attempts. Any payments already made by the customer will be refunded without delay.

5.3. The vendor is entitled to withdraw from the contract if the product ordered is not available because the vendor, through no fault of their own, has not been supplied with the product in question by their supplier. If this situation arises the vendor will inform the customer without delay and, where necessary, offer to supply them with a comparable product. If there are no comparable products available or the customer does not wish to be supplied with a comparable product the vendor will refund any payment already received to the customer without delay.

5.4. Customers are notified of delivery periods and restrictions on delivery (e.g. delivery to specific countries to the exclusion of others) on a separate webpage or in the respective product description.

6. Terms of payment
6.1. The customer is free to select one of the available payment types during the order process; their selection is made prior to completion of the order process. Customers are informed about available payment types on a separate webpage.

6.2. If payment on account is available payment must be made within 30 days of receipt of the goods and the corresponding invoice. Full payment must be made in advance in the case of all other payment types.

6.3. If third-party providers are commissioned to process the payment (e.g. PayPal) the general terms and conditions operated by those providers apply.

6.4. If the due date by which payment must be made is defined as a calendar date the customer will be deemed to be in arrears as soon as they fail to comply with that due date and be liable for statutory interest on arrears.

6.5. The customer’s obligation to pay interest on arrears does not preclude the enforcement of other claims for delay-related damages by the vendor.

6.6. The customer only has the right to set-off if their counterclaims are legally valid or acknowledged by the vendor. The customer can only enforce a right of retention if their claims result from the same contractual relationship as the vendor’s claims.

7. Retention of titleThe vendor retains the title of the goods supplied until such time as full payment has been made.

8. Product warranty and guarantee
8.1. The vendor offers a warranty as required under statutory regulations.

8.2. The goods supplied by the vendor are only subject to a guarantee if the customer was expressly informed of such a guarantee and the terms thereof prior to the commencement of the order process.

9. Liability
9.1. The following exclusions and restrictions of liability in connection with the vendor’s liability for compensation apply irrespective of other statutory eligibility criteria.

9.2. The vendor is liable without restriction if damage was caused with wilful intent or gross negligence.

9.3. The vendor is also liable for minor negligence leading to the violation of fundamental obligations whose violation jeopardises the fulfilment of the contractual purpose and the violation of obligations whose fulfilment is a prerequisite for the proper performance of the contract and can normally be relied upon by the customer. In this case the vendor’s liability is nevertheless restricted to foreseeable damage typical to the type of contract involved. The vendor is not liable for minor negligence leading to the violation of obligations other than those mentioned in the previous sentences.

9.4. The above restrictions of liability do not apply to damage to life, limb or health, defects identified after the acceptance of a guarantee regarding the nature of the product or defects kept secret with wilful deceit. Liability under the terms of the German Act on Liability for Defective Products remains unaffected.

9.5. Insofar as the vendor’s liability is excluded or restricted, such exclusion and/or restriction also applies to the personal liability of employees, representatives and agents.

10. Storage of the contract itself
10.1. The customer is able to print out the contract with the aid of their browser’s print function during the last step of the order process (i.e. prior to placing their order with the vendor).

10.2. The vendor will also send the customer an order confirmation containing all order data to the email address provided by the customer. In addition, the customer will receive a copy of the vendor’s general terms and conditions (including the vendor’s cancellation policy and information on shipping costs and the vendor’s terms of shipping and payment) along with the order confirmation or upon delivery of the goods at the latest. If you have registered with our shop you can view the orders you have placed in your profile. We also store the contract in your profile but do not make it accessible on the internet.

11. Closing remarks
11.1. The legal domicile and place of fulfilment is the vendor’s headquarters insofar as the customer is a businessperson, a legal entity under public law or a special asset under public law.

11.2. The language of the contract is German.

11.3. European Commission consumer platform for Online Dispute Resolution (ODR): http://ec.europa.eu/consumers/odr/. We are neither willing nor obliged to participate in dispute resolution proceedings in front of a consumer arbitration board.

 

Special Terms and Conditions for Tournaments

 

1. Eligibility:

  • The tournament is open to individuals aged 18 and above.
  • Participants must have a valid Google Play account and use an Android device or PC with an Android player like Bluestacks.
  • Employees, affiliates, and partners of the organizing company are not eligible to participate.

2. How to Participate:

  • Download the game from the Google Play Store or play directly in the browser.
  • Register and log in with your Google Play account to participate.
  • Scores will be tracked via the official Google Play leaderboard.

3. Prizes:

  • The prize pool for this tournament includes rewards valued at up to €10,000 for the year 2024, consisting of Amazon coupons, physical Sharpin product value, and digital goods value.

warm up tournament prices:

  • 1st Place: 10,000 reward diamonds plus a €200 Amazon coupon.
  • 2nd Place: 1,000 reward diamonds plus a Sharpin Mini.
  • 3rd Place: 500 reward diamonds plus a Sharpin Arcade.
  • 4th to 10th Place: 100 reward diamonds each.
  • Prizes are non-transferable and cannot be exchanged for cash.

4. Winner Determination:

  • Winners will be determined based on the official Google Play leaderboard.
  • In case of a tie, the participant who reached the score first will be ranked higher.

5. Prize Distribution:

  • Winners will be notified via the email associated with their Google Play account within 14 days after the tournament ends.
  • Physical prizes will be shipped within 30 days of winner confirmation.
  • Digital rewards will be credited to the winners’ game accounts.

6. Fair Play:

  • Any form of cheating, hacking, or manipulation of the game or leaderboard will result in immediate disqualification.
  • Participants are expected to play fairly and adhere to the rules of the game.

7. Privacy:

  • By participating, you agree to the collection and use of your personal information for the purposes of administering the tournament and awarding prizes.
  • Your information will not be shared with third parties without your consent.

8. Changes and Cancellation:

  • The organizing company reserves the right to modify or cancel the tournament at any time for any reason.
  • Any changes will be communicated to participants through the official game website or email.

9. Liability:

  • The organizing company is not responsible for any technical issues, network failures, or other events beyond its control that may affect participation or scoring.
  • By participating, you agree to release the organizing company from any liability related to the tournament.

10. Governing Law:

  • These terms and conditions are governed by the laws of the jurisdiction in which the organizing company is based.
  • Any disputes arising from the tournament will be resolved in the courts of this jurisdiction.

11. Contact Information:

By participating in the tournament, you agree to these terms and conditions. Good luck, and may the best player win!

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